source documents · replacement · military personnel
ONE POINT OF CONTACTFOR COMPLEX SITUATIONS
When the standard solution is not enough.
Not sure what to do next? Start with a conversation.
You do not need to know the name of a service or procedure. Briefly tell us what happened — we will assess the situation as a whole and reply within the day.
ConfidentialDirect contactReply within the dayLawful procedures only
WORKING PRINCIPLE / 01
Not one service.
Not one country.
Not one scenario.
We work with situations where documents, legal status, country of residence and personal circumstances are connected. We look at the full picture first.
AREAS / 02
From the first message to a clear plan of action.
You do not need to identify the right category. Choose the closest area or simply describe the problem in your own words.
01
Documents of any complexity
When it is unclear where to begin, which procedure applies or how several documents are connected.
02Documents and residence in Poland
An initial review of status, documents, deadlines and available options.
03International passports
Applications, replacement, loss abroad and circumstances outside the standard process.
04Document replacement
Lost, damaged or missing documents; a lawful sequence of steps and required evidence.
05Document legalisation
Requirements for translation, certification, apostille and submission in the relevant country.
06Assistance for military personnel
Documentary and administrative matters strictly within lawful procedures.
07Search for missing service members
We help families use official channels: reports, registrations, requests, a clear chronology and follow-up.
08Documents and status in Germany
Ukrainian documents, translations, evidence and local procedures within one situation.
09Urgent cases
A near deadline, imminent travel, a lost document or another matter that cannot wait.
10Cannot find your situation?
That is expected. Tell us what happened without using legal terminology.
REQUEST CONTEXT / NOT PARTNERS
Services and organisations that may be part of the situation
A mention does not imply partnership, representation or endorsement.
GEOGRAPHY / 03
Ukraine — Poland — Germany
One situation may involve several countries. We do not invent offices or promise “routes”. The map only shows the geography of matters handled by the team.
DEPLUA
residence · legalisation · connected documents
status · documents · non-standard circumstances
Three countries. One request. One team that sees the connections.working-area map · not a network of offices
PROCESS / 04
Assessment first. Options second.
You briefly describe the situation
In your own words. No long form and no need to know the procedure’s name.
We clarify what matters
Country, documents, deadlines, previous refusals and circumstances that may change the plan.
We outline the options
What can realistically be done, the limitations, timing and sequence of steps.
We agree on terms
Scope, cost and responsibilities are set before any work begins.
CASE INDEX / 05
Not testimonials. A structure of situations.
Until real cases have been verified and anonymised, this index shows typical examples. They explain how we think, but are not presented as completed cases.
A document was lost abroad
Determine what to replace first, which evidence to gather and which deadlines are critical.
A status is about to expire
Check the basis of stay, documents, deadlines and possible next steps.
A matter involving military personnel
Structure the documentary side and identify the lawful application procedure.
A service member is out of contact
Check the first official steps, organise the chronology and avoid disclosing sensitive information.
Documents are not accepted in Germany
Check translation, certification and evidence requirements for Ukrainian documents.
Real cases may be published only with consent, after anonymisation and fact-checking.
TEAM / 06
No public faces. Clear responsibility.
We do not build trust with staged team portraits. You receive direct contact, a clear working process and concrete terms before the case is transferred.
- The team roster is not public
- Data is not used for advertising without consent
- Confidentiality terms are agreed before documents are transferred
- No guarantees where the decision belongs to a public authority
URGENT
When a deadline is near or a document is needed now.
Begin your message with “URGENT” and include the exact date. We will see the priority immediately, assess whether we can help in time, and will not promise the impossible.
Mark the request as urgentDIRECT CONTACT / 07
One short message is enough.
Message us on Telegram. If Telegram is unavailable, use Element. We reply within the day and ask only the questions needed to assess the situation.
- 01What happened?
- 02Which country are you in now?
- 03Is there a deadline that cannot be missed?
Open TelegramOpen Element
the Element address must be confirmed before launch
Do not send document scans in your first message. Start with a short description of the situation.
ORGANISATION / 08
Legal basis
- NAME
- Благодійна організація «Благодійний фонд „Спасемо Україну“»
- CODE
- ЄДРПОУ 39592894
- ADDRESS
- 04050 Україна, м. Київ, вул. Герцена, буд. 6