SEARCH / MISSING IN ACTION
Support for families searching for missing service members
When a service member is out of contact, a family needs a clear and safe official process, not a collection of random chats.
We help organise the chronology, check filed reports, prepare follow-ups and coordinate documentation involving police, the Coordination Headquarters, the National Information Bureau and other competent authorities.
OFFICIAL PROCESS / FIRST ACTIONS
What a family should do when a service member is missing
This sequence follows current guidance from the Ministry of Internal Affairs and the National Information Bureau. Official links are listed below.
- 01
Ask the military unit for all known circumstances of the disappearance.
- 02
File a missing-person report with the National Police.
- 03
After 24 hours, obtain an extract from the Unified Register of Pre-Trial Investigations and keep the case number.
- 04
Create a personal account on the Coordination Headquarters website and submit new verified information through official channels.
- 05
Keep in contact with the investigator, recruitment and support centre, military unit and Coordination Headquarters.
- 06
Do not pay third parties for “information”, “inclusion in an exchange” or a guaranteed result, and do not share sensitive data.
01 / When to contact us
When to contact us
- a service member has been out of contact
- the family received a missing-person notice
- reports were filed but next steps are unclear
- official replies and registration numbers need organising
02 / How we can help
How we can help
- 01
check whether first official steps were completed
- 02
build one chronology of events and replies
- 03
prepare applications, requests and attachment lists
- 04
explain where verified information should be submitted and how to follow up
03 / How the work is organised
How the work is organised
- 01
Record only the safe minimum.
- 02
Check police report and official registrations.
- 03
Map completed and next contacts.
- 04
Support documentation within the agreed scope.
05 / Important to know
Important to know
- Official searches are conducted by authorised state bodies, not a private team.
- We have no access to closed military databases or operational information.
- We do not charge for “influence”, exchange, release or a guaranteed outcome.
- Do not give strangers unit data, location, bank details or document copies.
06 / FAQ
Common questions
01Where should a family start?
Contact the police and official Coordination Headquarters channels first. We can help verify the sequence and prepare documentation.
02Do you conduct operational searches?
No. That is the role of authorised state bodies. We provide organisational and document support.
03What can I include in the first message?
Relationship, loss-of-contact date, notice status and the authorities already contacted. No unit numbers, routes or scans.
04Can you guarantee the person will be found?
No. We help the family preserve time, records and official search channels, but cannot guarantee an outcome.
07 / Official sources
DIRECT / TELEGRAM
Start with a short message.
Tell us what happened, where you are now and whether there is a deadline. We assess the situation first, then explain possible actions, terms and cost.
Describe the situationORGANISATION / 08
- NAME
- Благодійна організація «Благодійний фонд „Спасемо Україну“»
- CODE
- ЄДРПОУ 39592894
- ADDRESS
- 04050 Україна, м. Київ, вул. Герцена, буд. 6